HMRC is phasing out phone support for UTR numbers — what it means for you
HMRC is phasing out phone support for UTR numbers — what it means for you
From 6 May 2025, HMRC will no longer confirm your Unique Taxpayer Reference (UTR) number over the phone. Whether you're calling for yourself or you're an agent calling on behalf of a client, you’ll now need to go through HMRC’s digital channels instead.
So, where can you find your UTR?
- You’ll be able to view it through your personal tax account on GOV.UK or via the HMRC app.
- It also appears on your tax return, notice to file, or payment reminder letters — so if you’ve received any of those recently, check there first.
If you're not able to access HMRC’s digital services, the UTR can still be confirmed — but only by post, and only after some security checks. This could take longer than usual, so it’s worth planning ahead if you need your UTR soon (especially if you're registering for Self Assessment for the first time).
This change is part of HMRC’s wider push to protect taxpayer data and reduce the risk of giving out sensitive information by mistake.
The bottom line? If you’ve lost your UTR or you’re waiting on one, it might take a little longer to get it sorted. So give yourself plenty of time — and if you’re unsure where to start, I’m happy to help point you in the right direction.
